Document Type
Report
Publication Date
6-5-2024
Publisher
Administrative Conference of the United States (ACUS)
Language
en-US
Abstract
Congressional constituent service requests are a critical aspect of the relationship between the legislative and executive branches of the federal government. Members of Congress frequently receive requests for assistance from their constituents regarding federal agencies' actions or inactions. These requests can range from resolving issues related to social security benefits to helping individuals obtain passports. Since the mid-20th Century, congressional staffs have expanded greatly, in large part to perform constituent services. While there are several potential motivations for assisting constituents navigate complex government processes, there is no question that members of Congress take constituent service inquiries seriously.
The Administrative Conference of the United States (“ACUS”) has identified significant variations among agency procedures regarding constituent service inquiries. This report examines agency processes regarding constituent service inquiries and the effectiveness of agency responses, to identify best practices, and make recommendations for improving the process.
Recommended Citation
Sean J. Kealy, Congressional Constituent Service Inquiries (June 5, 2024) (report to the Admin. Conf. of the U.S.).
