Ohio State University, Moritz College of Law
This article extends our knowledge of consumer arbitration by presenting results from the first detailed empirical study of consumer arbitration as administered by the AAA. Primarily using a sample of 301 AAA consumer arbitrations that resulted in an award between April and December 2007, it considers such issues as the costs incurred by consumers in arbitration, the speed of the arbitral process, and the outcomes of the cases-the very topics of most interest in the policy debate.
Samantha Zyontz & Christopher R. Drahozal,
An Empirical Study of AAA Consumer Arbitrations
Ohio State Journal on Dispute Resolution
Available at: https://scholarship.law.bu.edu/faculty_scholarship/3147